Crawford – Focus on Precision

How Crawford is future-proofing its claims handling with a focus on precision

In an insurance industry with high demands on customer experience and innovation, cost efficiency and smooth transfer of expertise are decisive. Crawford has chosen Abacube to integrate previously separate processes into a single, automated system that minimises margins of error and ensures the highest quality.

A modern and smooth onboarding

Magnus, Account Executive at Crawford, emphasises the importance of the system being accessible and straightforward. For a company that strives for high quality, it is essential that employees quickly feel confident with their tools.

”The onboarding was smooth and entirely sufficient. The system is modern and it's easy to explore as you go,” says Magnus. He particularly highlights how Abacube integrates previously separate processes, which minimises the risk of human error and saves valuable time.

Confidence in day-to-day claims handling

For personal injury claims handler Isabell, the greatest benefit is the ease of use and the transparency of the actual calculations. By navigating a logical system, she can focus on the assessment rather than the technology.

”You can be confident that the compensation is calculated correctly. Once a calculation has been made, you can download a summary showing exactly how the compensation was arrived at. The system is user-friendly, efficient and reliable,” Isabell explains.

A strategic investment for growth

Beyond the day-to-day time savings, Abacube acts as a central platform for collaboration and knowledge sharing within Crawford. Standardising the way of working reduces dependency on individuals, which ensures a consistently high level of quality across all compensation assessments.

Choosing to bring in external expertise rather than developing an in-house solution has proved to be a strategic move. It has saved significant resources in both time and capital, making Abacube a cost-effective investment that strengthens Crawford's position in the market and enables secure, scalable growth.