If – Focus on Change & Leadership
How If built engagement in the digital shift – with Abacube as the lever
When If introduced new system support for personal injury, it was more than a technical switch; it was a strategic investment in consistency and an improved customer experience. Through close collaboration with Abacube, If has implemented a way of working that combines employee engagement with concrete business gains.
Change management as a success factor
Early involvement was the key. By engaging leaders and employees long before implementation, a curiosity was created that turned potential resistance into anticipation. A decisive success factor was that employees were encouraged to explore the system on their own ahead of the official training, which built confidence in the new tool.
System support that landed well
The response has been consistently positive. Employees particularly highlight the modern interface and the ease of use. The close dialogue with Abacube has also built a high level of trust, with feedback and suggestions for improvement acted on continuously.
Leadership that drives results
Through hands-on leadership, If has supported its advisers through the transition to the new way of working. The result is a clearer working day, shorter processing times and a quality-assured delivery to the customer.
”By making all calculations in Abacube, we ensure a clean and consistent presentation. That means a significant time saving day to day, and we also see great potential to strengthen collaboration between different specialisms within personal injury.”
-Anna Valton, Process Owner MTPL & Liability, If